Wednesday, February 4, 2009

"No problem" is not the answer for gratitude

When someone thanks me, I have a tendency to say, "No problem." Not a great response.

Interesting how a new point is etched in your mind in today's Web 2.0 environment.

In my morning review of my Twitter account, I was following the learning discoveries of Ed Sweeney on Twitter. I don't know Ed but started following his Tweets when he cited some of my Lead Quietly posts in Twitter. I could see that he was a student of leadership like me and I'm always looking to leverage the discoveries of others so I started following Ed on Twitter. Thanks Ed for your discoveries.

Yesterday, he cites an article on Juggling Elephants as a good read. I follow his link and go browsing and end up on the Juggling Elephants blog reading a post entitled, "The Phrase that Irks." Sorry for the long lead up to the point but I find it fascinating how dots are connected and intersections made. Now, on to the phrase that irks.

As I have written a number of times, I'm a fan of gratitude. Saying thank you is a simple way to build community. The point of the Juggling Elephants post was that "No Problem" is not a good response to gratitude. As they write,
it helps to get rid of the "no problem" phrase. Let them know you are happy to do it because of what they mean to you. Find a positive way to respond instead of a less negative one.

It's a great idea and a simple switch for me. I'll start saying, "My pleasure."

Thanks for reading. Please lead quietly. It's my pleasure.


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